Many people have an extremely hard time when faced with the public speaking. Most people are never really taught how to effectively communicate their thoughts, their feelings and their ideas, so it stands to reason that to speak in front of or to other people…many are not only uncomfortable, but they fail at saying what they really mean to say. In personal life and in the world of business, nothing is more frustrating than being misunderstood. Corporate training courses today are more and more accessible as managers and company executives not only find that their employees have this challenge, but that in some cases, they do too.
In discussions or interactions, many may become consumed with the desire to be right, rather than the desire to hear, and be heard. It is a collective thought process that drives a company forward, the ideas and the suggestions of all, create one solid whole. Effectively communicating involves effectively listening. Too often the speaker is evaluated rather than the message, and this results in a breakdown of not only communication but of true understanding. This affects everything from customer service to inter-office relations, to the sales process. Improvement strategies involve asking oneself a few questions about the way one communicates themselves.
Once you own your communication skills, you take full responsibility, for what you are conveying and for what the person you are conveying the message to, is hearing. This involves a focus on non-judgement, non-prejudice and with no expectations. When you wonder if the other person is listening, take note on whether you are listening, offering messages of value and giving them the opportunity to offer back. Within a company, everyone has something valuable to contribute. If a scruffy-haired man working in a patent office can come up with the Theory of Relativity, just imagine what those working for you may come up with when they are given the chance to contribute.
Related posts:
collective thought process · Corporate training · sales process improvement · Theory of Relativity
